Trade Winds Hotel & Members Club provides facilities such as 41 rooms with an on-site Restaurant, Pub, Mini-Mart, Gym, Conference Room, Hair Salon and Boutique. Trade Winds Hotel & Members Club is one of hundreds of Port of Spain Hotels in Trinidad and Tobago, Caribbean. Specifically, Trade Winds Hotel & Members Club is located in the San Fernando Region. Read More
Trade Winds Hotel & Members Club - Port of Spain Hotel
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London Street, St. Joseph Village, San Fernando, Trinidad and Tobago.
1 Reviews on “Trade Winds Hotel & Members Club - Port of Spain Hotel, St. Joseph Village, Trinidad and Tobago”
The most deplorable customer service and treatment. As I write this @ 2:12am, my husband and I are in the lobby waiting for redress. We booked and fully paid for the room with the hot tub for our anniversary and as part of my physiotherapy. We checked in and just left our bags then went to dinner. We came back to the hotel a bit after 7pm and after changing, called the staff about operating the hot tub. Not a staff member had a clue! We had 3 persons come to the room between 9 and 10:30pm and still nothing. We finally got fed up of the run around and told the front desk that we were not getting what we paid for and that we’d like to leave. Note time is going and it’s minutes to 11pm. We’ve been seeking a full refund as we’ve not gotten what we paid for. ( by now the 3 persons who checked the hot tub decided it just wasn’t working). Since then, we’ve been down in the lobby trying to get help. As expected, no one could help us as the manager is out. We are simply just waiting, not in anyone’s way. I must make mention of the poor and roudy attitude of one of the security officers who came in and started raising his voice at us simply because we were waiting. He had no knowledge of the matter at hand and decided he was the boss. At the very least, he should be sent to pursue a course on customer service. It’s now after 2am and we are still waiting. I honestly expected better from this hotel. There will never be another thought wasted on this place. Now I’m just being petty letting all know that the room has cobwebs and the bed had crawling creatures ?. I really just wanted to appreciate what my husband had done. Ps: It is now 6:25am. We are still in the lobby and no one can help us.